Pakistani co-founded AI startup Respond.io raises $62.5M funding
Customer conversation platform plans global expansion after reporting strong revenue growth and serving businesses in more than 180 countries
ISLAMABAD, Pakistan (MNTV) — Respond.io, an AI-powered customer conversation management platform co-founded by a Pakistani entrepreneur, has raised $62.5 million in a Series B funding round led by Camber Partners, with participation from Endeavor Catalyst and existing investors.
The company said the new investment will support its global expansion as it strengthens its position in the mid-market business sector, helping companies manage customer interactions across messaging and voice channels.
“This round accelerates Respond.io’s global expansion as the customer conversation management platform for mid-market B2C businesses that generate revenue from customer chats and calls,” the company said in a statement.
Respond.io was founded in 2017 by Hassan Ahmed, the company’s chief technology officer, along with Chief Executive Officer Gerardo Salandra and Chief Operating Officer Yaroslav Kudritskiy. The company initially launched in Hong Kong as an AI chatbot startup under the name Rocketbots before relocating to Kuala Lumpur, Malaysia, and rebranding as Respond.io in 2019 to focus on omnichannel customer communications.
Following the funding announcement, the company said it has reached $35 million in annual recurring revenue (ARR) and recorded 169% year-over-year growth, driven by increasing adoption of its platform.
The company noted that while Series B funding rounds are often used to finance operations for software-as-a-service (SaaS) businesses, Respond.io has already achieved significant revenue growth and plans to use the investment to accelerate expansion efforts.
“After building a strong portfolio of customers in APAC, LATAM and EMEA, we’re using this funding to accelerate local acquisitions and build a stronger regional presence for businesses in North America and Europe,” the company said.
Respond.io enables businesses to manage customer conversations across multiple platforms, including WhatsApp, Messenger, Instagram, TikTok, Telegram and WeChat.
According to the company, its platform serves more than 10,000 enterprises across over 180 countries and processes more than 2 billion messages each quarter.
The funding round marks a significant milestone for the company as it seeks to expand its footprint in global markets and capitalize on growing demand for AI-powered customer engagement solutions.
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