Ooredoo Qatar wins global AI innovation award
Telecom leader honored for transforming customer experience through advanced AI, analytics, and cloud-based data solutions
DOHA, Qatar (MNTV) — Ooredoo Qatar has received international recognition for its leadership in applying artificial intelligence (AI) and data science to enhance customer experience, winning the AI for Customer Experience Award at Teradata Possible 2025, a leading AI and data conference held in the United States.
The award highlights Ooredoo’s commitment to integrating AI and analytics into its broader digital transformation strategy, aimed at redefining the future of telecommunications in Qatar and beyond.
According to the company, its success is built on a sophisticated data ecosystem powered by Teradata Vantage Cloud, integrated with Google Cloud Platform (GCP). This infrastructure supports AI-driven use cases including customer segmentation, predictive engagement, churn prediction, and sentiment analysis — all designed to personalize customer interactions.
By operationalizing AI across its service framework, Ooredoo Qatar has been able to deepen its understanding of customer behavior and tailor its offerings to individual needs, resulting in higher satisfaction and loyalty.
The company said its continued investment in data-driven technologies and AI innovation underscores its goal of setting new industry benchmarks in customer experience and digital excellence.
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