McDonald’s apologizes after Muslim couple in UK served bacon by mistake
McDonald’s has apologised to a Muslim couple in the United Kingdom after bacon was mistakenly added to their vegetarian breakfast order
TRENT VALE, UK (MNTV) – McDonald’s has apologised to a Muslim couple in the United Kingdom after bacon was mistakenly added to their vegetarian breakfast order — a serious violation of their religious dietary restrictions.
The incident occurred on the morning of July 2 at a McDonald’s branch in Trent Vale, Stoke-on-Trent.
The couple, who had just spent the night at Royal Stoke University Hospital, stopped at the outlet around 9:40am to order two Egg and Cheese McMuffins, two hash browns, and two apple juices.
The total bill came to £9.98.
Shortly after leaving the restaurant, the husband took a bite of the McMuffin and realised it contained bacon. He immediately spat it out.
“For more than 30 years of my life, I’ve never eaten pork. We’ve always avoided it. Our children likely never will either,” he said to Birmingham Live.
His wife added, “As Muslims, it’s not a lifestyle choice, it’s a religious obligation. We can’t just overlook it. My husband was physically gagging.”
She described the experience as “extremely upsetting” and said it had a deep emotional impact.
McDonald’s issued a public apology, stating: “Order accuracy is of the utmost importance to us, and we have strict procedures in place to ensure customers are served correctly. We are disappointed to have fallen short of these standards and sincerely apologise to the customer affected.”
The fast-food company said it launched a full investigation immediately after the complaint and that staff at the branch were reminded of food handling protocols.
According to Birmingham Live, the couple is currently in contact with McDonald’s customer service team, and the matter has also been reported to Stoke-on-Trent City Council and the U.K.’s Food Standards Agency.
The incident has sparked renewed concerns about the sensitivity and reliability of food handling practices for religious communities in fast food chains, particularly in countries with significant Muslim populations such as the U.K., which is home to over three million Muslims.
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